Return to the main Consulting pageWhat's it really like to use your web site? Does your online catalogue make it easy for customers to get clear, comprehensive product information? Does that search tool or site map really help visitors to find what they are looking for? Is your ordering system a joy buy from, or a source of deep frustration? Has your site been designed to cope when things go wrong?
These are the kind of questions that a usability review sets out to answer. By acting as a typical user, we'll work through a set of representative scenarios (the most common tasks that users would try to accomplish on your site), noting all of the difficulties, errors, or perhaps even downright daft things we might find along the way — the kind of things that irritate users and risk them giving up and going elsewhere.
We'll analyse our findings and document how your site performs from a user's point of view. We'll look at competitors' sites or other similar sites, and determine how well your site compares on these issues. Finally, we'll make recommendations on how to fix the most important issues we identify, and we'll tie everything up in a clear, concise, written report.
If you'd like to take the first steps in improving the "user experience" of your site, then please contact us.
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